FAQS

How to care for my items? 

We recommend you wash your clothing in cold water inside out, with similar colored items. Also recommend hang drying or tumble dry in dyer. 

Glass cups do not soak and hand wash only

If you item is lost during shipping!

Unfortunately once we send you package off in the mail, it is no longer our responsibility. If the tracking on the package says "Delivered" but you haven't received your item, you should file a report with USPS and work with them to recover your package. We will NOT resend packages that say "Delivered" on tracking.

Why does production time differ on some items? 

At Desert Opal we premake a small batch of products before we launch, after those items are sold out we then order product as orders come in. So essentially those will take a little longer because of delivery the dye and screen print everything in house. We always appreciate your love & patience with us.